Your personal data matters to us at 12betting. On this page, we are open about exactly what information is collected, why it is collected, how it is used, and whether it is shared with anyone.
The core pillars of your privacy protection at 12betting
All your data and transactions are protected by 256-bit SSL encryption — bank-grade security that is virtually impossible for hackers to break.
12betting never sells your personal data to third parties. It is not shared externally except where required by law.
We only collect the information needed to provide our services — nothing more. Requesting or gathering unnecessary data goes against 12betting's policy.
Data is stored on encrypted servers, backed up regularly, and protected by active firewalls to prevent unauthorized access.
You have the right to view, correct, or request deletion of your personal data. Simply reach out to our support team.
Your data is never retained beyond what is necessary. Once legal requirements are met or your account is closed, your data is securely deleted.
Welcome to 12betting. When you use our platform, certain information naturally comes our way. In this privacy policy, we are fully transparent about what that information is and how it is handled.
Privacy policies on most websites are so long and complicated that few people bother reading them. 12betting has made a deliberate effort to write this one in plain, straightforward English — so you can actually understand what happens to your data.
In brief: Your data is secure, never sold, and never used without your consent. This policy was last updated in June 2026.
This privacy policy applies to the 12betting platform – including the 12betting.click website, Android and iOS apps, and all associated services. By using the platform, you agree to this policy.
We believe every user has the right to know where their data goes and why it is being used. 12betting's privacy policy is built on that principle.
If you have any questions, email us at support@12betting.click or reach out via live chat for assistance in Bengali.
12betting collects two types of data — information you provide directly, and information collected automatically while you use the platform.
Provided directly by you:
Collected automatically:
We never collect your bank password, bKash PIN, or card number – if anyone asks for such information, it may be a scam. Report it to our support team immediately.
12betting only collects data for specific, legitimate purposes. There is a clear reason behind every piece of information we gather:
| Data Type | Why We Collect It |
|---|---|
| Name & Date of Birth | To verify age (18+) and confirm identity |
| Mobile Number | To send OTP verification and important notifications |
| To send account recovery information and transaction receipts | |
| Identity Documents | To complete the KYC process and prevent fraud |
| Payment Information | To process deposits and withdrawals to the correct account |
| Usage Patterns | To improve the platform and deliver relevant offers |
| IP Address | For security monitoring and detection of multiple accounts |
Your data is not used for any purpose beyond those listed above.
12betting uses your data primarily to keep the service running smoothly and to improve your experience. Specifically:
If you'd rather not receive marketing messages, you can opt out of notifications in your profile settings. Service-related messages (transactions, security alerts) cannot be turned off.
12betting does not sell or rent your personal data to third parties for commercial purposes. However, there are limited circumstances in which data may be shared:
All third parties we work with are contractually required to uphold the same strict privacy standards as 12betting. This is explicitly stated in our agreements.
The 12betting website and app use cookies and similar technologies to enhance your browsing experience.
Types of Cookies:
You can manage cookies through your browser settings. Note that disabling essential cookies may cause issues with login or payments.
12betting does not use tracking cookies from third-party ad networks, so your browsing history stays entirely private.
12betting believes you should have full control over your own data. To that end, we provide the following rights:
To exercise any of these rights, email support@12betting.click. You can typically expect a response within 7 business days.
12betting has put in place both technical and organizational measures to protect your data:
No one can guarantee absolute security on the internet. However, 12betting makes every effort to protect your data and responds swiftly to any issues that arise.
12betting is strictly for users aged 18 and above. Rigorous verification processes are in place to prevent anyone under 18 from accessing the platform.
If it comes to our attention that data from a minor has been collected by mistake, that data will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child's data has been collected by mistake, please contact support@12betting.click.
12betting may update this privacy policy as needed. For significant changes, a notice will be posted on the platform and sent to your registered email or mobile number.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time.
This privacy policy was last June 2026Updated on
The Controls You Have at 12betting
You can find out what data we hold about you — just submit a request to our support team.
You may request that any inaccurate or outdated information be updated.
You may request deletion of your data when closing your account.
You can turn off marketing messages at any time from your profile settings.
It's only natural to think twice before sharing personal information online — especially when payment details are involved. Online fraud is a real concern in Bangladesh, so asking this question is absolutely the right call.
12betting's security framework operates across multiple layers. The outermost layer is SSL encryption — meaning all data travelling between your browser or app and 12betting's servers is fully encrypted. Even if someone intercepts it along the way, they won't be able to read it, because it's converted into a code that's unreadable without the correct key.
Your data remains protected even after reaching our servers. Passwords are never stored in plain text — they are kept in hashed form, meaning even 12betting staff cannot see your password. Payment information is likewise stored in encrypted form.
One important thing to remember – 12betting will never ask for your password, bKash PIN, or OTP via email or chat. If anyone contacts you claiming to be from 12betting and requests this information, it could be a scammer. If this happens, report it immediately to support@12betting.click and change your password right away.
12betting has a clear policy on data breaches. If a security incident occurs and there is any risk that user data has been compromised, affected users will be notified within 72 hours along with guidance on what steps to take. This commitment to transparency is what sets 12betting apart from many other platforms.
For transactions made via bKash or Nagad, 12betting only stores your mobile number and transaction amount. No PIN or secret code is collected. For mobile banking payments, responsibility for security is shared between your bank and 12betting.
Ultimately, data protection is an ongoing process. 12betting regularly reviews its security measures and keeps them updated against emerging threats. Earning and maintaining your trust is our long-term commitment.
Six things 12betting never compromises on
Your personal data will never be sold or rented to anyone — this is a non-negotiable principle at 12betting.
What data is collected and why — every detail is clearly explained in plain English.
Industry-standard 256-bit SSL encryption is applied to all data transfers.
You always have the right to view, correct, or delete your personal data.
Your data is never kept longer than necessary – it is securely deleted once the legal retention period expires.
In the event of a security incident, affected users will be notified within 72 hours.
Useful Q&A About Using the Platform
Clicking on football will bring up a list of live and upcoming matches. Selecting a match will show you all available betting markets for that game — such as Match Winner, Both Teams to Score, Total Goals, and more.
Clicking on your preferred odds adds the selection to your betting slip. Enter your stake amount, review the potential payout, and hit the "Confirm Bet" button. To bet on a live match, head to the "Live" tab — you'll find real-time odds for all ongoing matches there. Keep in mind that odds in live betting change fast, so act quickly when you've made your decision.
If your balance hasn't shown up after 5 minutes, first check whether the transaction went through on the bKash or Nagad app. A successful bKash "Send Money" will trigger a confirmation SMS and appear in your transaction history.
If your bKash transaction shows as successful but your 12betting balance hasn't been updated, contact Live Chat Support and provide your bKash Transaction ID (TrxID). Most issues are resolved within 15–30 minutes. Delays can occasionally occur due to bank or mobile network issues — in those cases, the support team can still track and resolve it.